Dispatch-First Freight Operations

Stop losing money between
the quote and the load.

Missing info, handoff drift, and avoidable exceptions after you win a load - that's where margin disappears. MyCommandTMS keeps freight context intact from intake to delivery so your team can execute fast and defend every decision.

Quote-to-load continuity Same record, same history, zero context loss
Built for freight teams Role-aware visibility for customer, dispatch, and admin teams
Vectis freight intelligence Built-in knowledge engine for dispatch decisions
Command Deck Live freight operations
On desk
RLGC-2047 Requested

Chicago, IL to Atlanta, GA

42,000 lb dry van · pickup window today at 14:00 CT

Missing data 0
Risk flags 2
Next action Tender

Requested

Carrier secured

POD pending

Role-specific paths

Four teams. Four different daily fires.

MyCommandTMS does not ask shippers, brokers, forwarders, and admins to share the same generic screen. Each path puts the right risk, proof, and next action in front of the person who can actually move it.

Vectis Sentinel - Freight Intelligence Engine

Your dispatch team's knowledge advantage.

Vectis is our operational differentiator: a freight-first knowledge layer that gives dispatchers answers at the point of decision - compliance questions, accessorial guidance, weight regulations, securement rules - without opening another system or calling someone.

See Vectis in action
Dispatcher

What are the weight requirements for flatbed shipments crossing into Michigan?

Standing by.
Sentinel note

Ask a shipping-related question and Vectis will search the indexed freight knowledge base.

Vectis Trust Layer

Intelligence with brakes, receipts, and human ownership.

Vectis is built to support freight decisions, not replace accountable operators. It separates operational guidance from regulatory facts, keeps source context visible, and pushes low-confidence or stale-source work toward human review.

01

Source-backed guidance

Answers are framed around indexed freight knowledge, live tool results when available, and clear confidence language instead of unsupported certainty.

02

Human review by design

High-risk decisions such as hazmat, customs, carrier safety, OD/OW, and claims stay gated behind verification and accountable staff action.

03

Audit-ready restraint

Vectis favors safe next steps, decision envelopes, and visible caveats over aggressive automation when source freshness or confidence is weak.

04

Built for people first

The operating principle is simple: protect users, customers, carriers, and the public by making risky shortcuts harder to take.

Freight Decision Lab

See how the system thinks before a mistake becomes expensive.

Pick a role, a work moment, and a freight mode. MyCommandTMS turns the situation into missing-data checks, risk signals, decision guidance, and the next operational move.

Human-owned decisions Evidence-minded guidance Audit-ready handoffs
Role
Work moment
Mode
Decision record MCMD-QL-118

Quote intake risk read

82% ready
Customer needs LTL pricing before end of day, but the request is missing delivery access and pallet dimensions.
Missing data Dimensions, accessorials
Risk signal Quote drift likely
Business impact Prevents rebill exposure
Decision guidance

Confirm residential, liftgate, limited access, appointment, and exact pallet dimensions before releasing the quote. Mark the estimate as planning-only until those inputs are verified.

Next action
  • Ask the shipper for dock status and appointment needs.
  • Hold final quote release until density is validated.
  • Attach the decision note to the quote record.
Human checkpoint Vectis can advise, but ops owns the customer commitment and final price release.
Freight Leakage Calculator

Estimate the margin disappearing between quote and cash.

Freight leakage rarely arrives as one obvious failure. It shows up as missed accessorials, detention disputes, delayed invoices, and manual rework spread across hundreds of shipments.

Quote controls Exception proof Billing readiness Touch reduction
Planning assumptions

Where does the margin go?

Use directional inputs. Vectis should validate with your real operating data before a business case is finalized.

Monthly leakage $0
Annualized exposure $0
Margin at risk 0%
Hours lost / month 0
Diagnostic read Moderate leakage
$0 - $0 recoverable / year

The calculator is reading your operating assumptions and will identify the control lane most likely to protect margin first.

Control plan Run this against real freight data before finalizing a business case.
  1. Capture missing shipment facts before quote release.
  2. Preserve exception proof inside the freight record.
  3. Gate invoicing on document and charge readiness.
Run this against your freight data
Accessorial misses$0
Detention and disputes$0
Billing friction$0
Manual touches$0
First control to tighten Quote intake controls

Start by making accessorial capture, shipment facts, and customer assumptions explicit before price release.

Proof screens, not claims

The product should feel alive before the walkthrough.

These are the operating surfaces buyers ask for: exception control, carrier safety, billing readiness, customer visibility, and administrative auditability.

Exception Center

Active exceptions become owned recovery work.

Lane summaries, durable reviewed/resolved/snoozed actions, customer update pressure, and source-health flags stay visible until the risk is closed.

Exception Command Center12 open
Critical3
Customer updates due5
Billing blocked4
RLGC-2142Carrier delay · owner due now
Carrier Safety Check

Tender with evidence, not memory.

Authority, insurance, safety posture, freshness, attestation, and decision packets make carrier selection defensible.

Cedar LinehaulTier B
Authority active
Insurance verified
Enhanced monitoring
Billing Readiness

Invoice only when the record can support it.

POD, accessorial proof, charge match, exception notes, and claim exposure are checked before billing release.

Billing QueueReady 18
POD matched91%
Charge proofHold 6
Customer Portal

Customers see clarity, not your internal margin.

My Freight, quote history, documents, shipment status, spend, and balances stay scoped to the customer company.

My FreightCustomer
Live shipments24
Open quotes7
Internal marginHidden
Admin Audit Trail

Access and sensitive changes leave a trail.

User provisioning, role changes, company access, credential actions, and account locks are designed for review.

Activity LogAdmin
Role changed · sessions killed
CABO credential updated
Company gate reviewed
Our market edge

Freight platforms are full. Decision workflows are not.

MyCommandTMS is built for what causes cost and churn: unclear inputs, late exceptions, and records that do not hold up under stress. We fix those moments before they become expensive.

01

Control before commitment

Every quote flow validates required context up front, then flags risk conditions before a load enters execution.

02

Dispute resistance by default

Actioned states, notes, and events remain traceable from first call to final proof so teams can defend operational decisions.

03

Freight intelligence, in-house

Vectis Sentinel supports dispatch decisions with contextual guidance without opening another system.

The Platform

What MyCommandTMS protects.

One freight management environment where every authorized user works from one record, while the system keeps operational, commercial, and customer views controlled and clear.

Operations Hub

The dashboard every user lands on first. Active loads, open quotes, delayed shipments, and activity state are always scoped to role and task.

Live shipment count Open quotes Late deliveries Freight spend MTD Aging balance Quick actions
📋

Freight Board

One unified table for quotes and shipments. Filter by status - live, delivered, delayed, canceled - without switching systems. Rows surface shipment context; document links and financial detail depend on what has been uploaded and your role.

Live shipments Open quotes Delivered Delayed History All records
📄

Document Management Beta

Basic document storage and links on the freight record. Advanced library search, batch downloads, and deep integrations are not available yet.

Quote & shipment files Portal visibility Row-level links Templates Coming: richer library
💰

Billing Visibility

Customers see freight spend, open balances, and invoice status. Internal users see carrier cost, customer charge, margin, and aging detail - all gated by role.

Customer spend Open balance Invoice status Margin (internal) Aging detail
🔐

Users & Access Control

Every account is created by the platform administrator. Role-based access gates control what each user sees. No self-registration. No open sign-ups. The operator controls the door.

Admin Internal ops Customer Granular gates Account lockout
🧮

Quote Intelligence

The quote engine gathers mode-specific details, detects missing information, estimates freight class and density, calculates linear footage, and surfaces likely accessorials before submission.

9 freight modes 40+ accessorials Density calc Missing-info detection Planning summary
Operational Trust Center

Serious infrastructure for freight teams that cannot leak context.

Buyers need more than a clean UI. They need to know access is controlled, customer data is scoped, staff actions are traceable, and sensitive workflows cannot be reached through open signup or casual links.

Access model

Admin-controlled entry

No open signup. Accounts are created, assigned, locked, and governed by authorized admins.

Roles

Customer, internal, admin gates

Customers see only their company context while internal and admin users get controlled operational depth.

Session safety

CSRF and session-backed mutations

Authenticated changes use session cookies and CSRF checks so sensitive actions are not casual browser posts.

Auditability

Activity logs and event timelines

Status changes, account actions, credential events, and role changes are built to be reviewed later.

Data handling

Scoped customer visibility

Portal projections remove internal notes, carrier cost, margin, and other non-customer fields before display.

Operational controls

Guardrails before commitment

Carrier safety, exception handling, billing release, and Vectis guidance are shaped around verification, not blind automation.

Operator-First Design

Designed around where teams lose time.

Most freight software starts from the data model. We start from the dispatch day: incomplete inputs, exceptions, customer questions, and pressure to keep customers moving.

01

Faster first-pass quote quality

The quote flow flags missing inputs and unknowns up front, then captures what dispatch actually needs before moving to operations.

  • Mode-specific required fields
  • Route and density context in one pass
  • Fewer back-and-forth corrections
02

Clear escalation paths

When an issue appears, the system is already prepared for who needs to see it next and what needs to happen.

  • Role-gated views
  • Event timeline with state transitions
  • Consistent handoff between customer and ops
03

Built-in dispute defense

Every key action is traceable. Operational decisions can be defended by context, sequence, and auditable records.

  • Timestamped lifecycle events
  • Internal notes and change history
  • Customer-facing history that is easy to read
04

Live knowledge at the point of action

Vectis Sentinel is built into dispatch flow so policy, compliance, and handling decisions can be checked in context.

  • Common exceptions and handling guidance
  • Fast access to freight-specific context
  • Decision support before operational commitment

The operational edge:

This isn’t another TMS with a new skin. It is a workflow platform for teams who need speed, control, and defensible execution at the same time.

Getting Started

From spreadsheet to command center in 48 hours.

Downtime kills adoption. Our onboarding is phased and low-risk - you keep working while we stand up the platform around your existing operations.

Day 1

Setup & Import

We configure your account, set up user roles, and import your existing customer and shipment data via CSV. Your team keeps working in their current tools - nothing stops.

Day 2

Go Live on Core Flows

Your team starts using quote intake and the Command Deck for live freight. We run your first quotes through the system alongside your existing process - parallel operations, zero risk.

Week 2+

Expand & Optimize

As confidence builds, layer in carrier management, customer portal access, AR tracking, and Vectis intelligence. Each module activates when your team is ready - not before.

Already using spreadsheets? We import your data directly - customer lists, shipment history, and carrier records come in via CSV with automatic deduplication and matching.

Book your 48-hour onboarding

Capabilities

Built for how freight actually works.

MyCommandTMS isn't generic logistics software. Every feature is shaped by real dispatch operations where speed, accuracy, and judgment have to coexist.

Freight modes supported

LTL — mixed-pallet intelligence, density estimation, class calculation, linear foot planning
Truckload — 12 equipment types, securement options, reefer with multi-temp zones
Flatbed / Open Deck — tarp, conestoga, permit-sensitive, over-dimension flags
Expedited — 7 vehicle types, service tiers, time-definite windows
Container Drayage — port, rail ramp, chassis, genset, TWIC, demurrage risk
Intermodal — stack service, IMC coordination, cross-border rail
Ocean & Air — incoterms, HTS, customs, compliance document checklists
Parcel / Small Package — package dimensions, weight, count

Platform infrastructure

Unified auth — scrypt-hashed passwords, session cookies, account lockout, role-based gates
Activity timeline — every status change, assignment, and action logged to an event stream
Internal notes — staff-only notes attached to any record, never visible to customers
Quote-to-load lifecycle — seamless transition from quote record to active shipment with carrier assignment
Shipment import — CSV import with dedup, carrier detection, and automatic customer matching
AR workspace — aging calculations, contact logging, payment tracking
Mileage estimation — haversine + configurable road factor for planning-level route miles
Live fuel data — EIA diesel price integration for fuel surcharge context

FAQ

Built for risk reduction, not complexity.

Direct answers for the first questions prospects ask before they move to a live walkthrough.

Can we still use existing spreadsheets and email processes?

Yes. We start where you are. The platform is designed for incremental adoption, so teams can keep external workflows while they migrate high-value operational tasks first.

How do customers and internal teams stay secure with shared workflows?

Role-gated visibility is enforced by the platform so customer users only see their company context and history while internal/admin roles retain operational depth.

What does onboarding look like for an active brokerage?

We start with a small set of high-volume routes and customers. Once quote integrity and handoff states are stable, additional workflows are phased in without replatforming everything at once.

How does this reduce dispute risk?

Disputes usually happen when context is missing. MyCommandTMS captures freight context earlier, then preserves it in consistent records, timeline events, and controlled communication points.

Is this production-ready if we start next week?

Yes. Core flows are stable: role-aware access, quote intake, shipment handoff, and timeline tracking. You can layer additional modules after the team is comfortable with daily workflows.


How It Works

One system. Three levels of access.

Every user logs into the same platform. Role gates keep what matters clear and prevents accidental disclosure, while still giving each team the tools they need.

Customer

Shipping contacts and logistics managers at your customer companies.

What they see:
  • Their company's active and historical shipments
  • Open quotes and quote status
  • Customer-facing documents when provided (BOL, POD, invoices — beta)
  • Freight spend and open balances
  • Quote submission and tracking
What they don't see:
  • Carrier cost or margin
  • Other customers' data
  • Internal notes or staff activity
Internal

Operations staff and support team members working freight day-to-day.

What they see:
  • Full freight board across all customers
  • Carrier cost, customer charge, and margin
  • Internal notes and activity timeline
  • Document links on shipments (beta) and shipment tracking
  • Quote review and status workflow
Access gated by admin:
  • User management
  • Company profiles and CABO credentials
  • AR workspace and audit log
Admin

Platform operators with full system access and user provisioning authority.

What they see:
  • Everything internal users see
  • User creation, role assignment, and access gates
  • Company profiles, EIN, W-9, payment terms
  • Full audit log and activity trail
  • AR workspace with aging and contact logging
  • Shipment import and data management


Get Started

Request a live walkthrough.

MyCommandTMS is a freight management product built by Riffle Logistics Group LLC in the Shenango Valley area of western Pennsylvania. Tell us about your dispatch challenge and we will help you move faster with less risk.

  • Product MyCommandTMS
  • Operator MyCommandTMS
  • Principal Jesse Riffle
  • Region Shenango Valley, PA
  • Web Contact & demo

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